Return Policy.
At Chrono Collectible, your satisfaction is our goal. If you're not completely happy with your purchase, we're here to facilitate a smooth and straightforward return process. Here’s the essence of our return policy: if your items are unused and in their original condition, you're entitled to a refund, no questions asked. Whether it’s a change of heart or the product wasn’t what you expected, we understand and are here to help.
Returns & Withdrawal
You have the right to cancel your order or return your items within 14 days of receipt, without needing to give a reason. Please note, this policy does not apply to custom-made or pre-order items.
For orders over $150, returns are on us. For all other returns within the 14-day period, the buyer is responsible for shipping and handling fees.
To initiate a return, follow these steps:
Email us at [email protected] indicating your wish to return, including your order number and a brief description of the item(s).
Ensure the item(s) are in their original condition, with all associated paperwork, manuals, and packaging included.
Return shipping is your responsibility. We recommend using a tracked shipping method and insuring your package to its full value for peace of mind.
We'll process your refund within 14 days of receiving the returned item(s) in their original condition.
Summary
We aim to keep our return and exchange process straightforward and hassle-free. If you have any questions or need assistance, please don't hesitate to reach out. We're here to ensure you are satisfied with every aspect of your experience with Chrono Collectible.